Heartlands Hospital

A&E staff are rude and clearly do not want to be there. The hospital a&e department is dirty with unusable toilets, pill pots lying around on the floor. Nurses have no idea why you are despite telling them 3 or 4 times. An absolute disgrace of a hospital a&e, the whole city knows the reputation but still have to go due the poor decisions. Disgusting from management disgusting from NHS no idea how it can be justified to pay so much council tax when clearly nothing goes into this hospital to put competent management and staff in.

Still waiting to see a doctor 4 hours in and still zero treatment!!

Have tried to contact ultrasound, I can’t make appointment date. The number texted to me. 0121 425 0047, with appointment details “isn’t recognised”, switchboard unable to put me through/ no answer.

I was referred onto Heartlands from my GP and sent an appointment for 2 weeks. Really good and no long waits.

I had a nuclear test here. I had to swallow a pill which wasn't great. I had the pill, then a scan and then I had to go back 7 days later. They were thorough and professional as well as caring too.

My mom died there after a cardiac surgery whilst she was on the ward due to complications. My sister and brother have had the same issues.

I went there with my brother who needed emergency support. They saw him straight away. A very good service.

Not that good. You see mess and it smells when we go there as they don't clean properly. The staff are good but I don't want to go there as it's dirty.

A&E is very good. My daughter had a toe infection and they saw her quickly and helped her. We didn't wait too long. They looked at her and gave her antibiotics for her temperature. A very good service there.

My six year old son is being treated for a special kidney disorder. The consultant treating my son is excellent and very helpful. He explains everything in a very simple way and language.

My daughter went to A&E with pain in her stomach and had to wait for 6 hours for a doctor to examine her.