Heartlands Hospital

They have been great at the day assessment unit. You get seen pretty much straight away. The staff are helpful and friendly. I feel like they have a good system. You can wait a while in the assessment room downstairs but they do check on you and let you know what is going on. Communication is good and an appointment is given before you leave. The ward clerk books future appointments before you leave. The parking area needs to be bigger. I have to come much earlier in order to get a space.

I had an eye appointment and the eye test staff were helpful with feedback.

The staff in the asthma department were helpful. The blood test was a good experience too.

Everything was fine but there is a wait for blood tests. The staff were great and good with my child. There are issues with understaffing and lots of waiting.

I had a planned C-section and ended up staying in. The care has been really good compared to last time. The care has been amazing this time. The theatre staff were lovely and really reassuring. All the midwives have been caring and compassionate. The perinatal team has provided me with psychotherapy leading up to the birth which has been helpful and they allocated me the procedure in the run up to the birth.

I was an inpatient after having ENT related surgery for 1 week. The nurses on the ward are good but food served cold and stale.

It's busy all the time but you are seen within 4 hours so it is better then the QE A&E.

My mom had her heart bypass surgery 3 days ago and she is still in ICU. The staff are very kind and helpful. Excellent communication provided to family throughout the treatment.

A&E is much better than my surgery at least you are seen by a doctor in 3 to 4 hours and get treatment.

My wife had surgery and due to poor care received she had to stay in for 3 weeks. They had to do corrective surgery.