Heartlands Hospital
Feedback Rating
Based on 730 reviews
Reviews (730)
Need more staff, I waited 7 hours in A&E
Accident and emergency services
April 10, 2024
I have waited for more than 7 hours twice in the last 3 months. They need more staff and should provide a much better and clean waiting area for patients. Chairs in the waiting area are very uncomfortable and the toilets are very dirty.
Felt like they didn't care
unknown
April 10, 2024
I was only there for a few hours. More of the elders in the family use it but I'm not a fan of it. My grandad passed away in November and he didn't want to be there. They called us at 1:00AM in the morning to inform us they would stop his medication. He passed away two days later. It's like they didn't care.
Very rude and unhelpful staff
unknown
April 9, 2024
Very long wait and very rude and unhelpful staff.
They looked after my wife and newborn
Maternity
April 9, 2024
4 months ago my wife had a planned C-section there and they were good. They looked after her and our baby.
5 hours waiting
Accident and emergency services
April 9, 2024
I went into Heartlands A&E with a letter from Solihull. They made me wait for 5 hours to be seen and then a further 15 hours on the ward. It was just horrendous. They work their fingers to the bone but I was with my son and he can't wait that long so it was very stressful.
Excellent care received
unknown
April 8, 2024
My mom had her bypass surgery over there and was an inpatient for 3 weeks. The care she received was excellent and after discharge too.
They are very good.
unknown
April 8, 2024
Very good. I had my appendix removed and they were very good. The heart monitoring is very good. They are very good.
Not bad
unknown
April 8, 2024
Not bad the staff there.
They have improved since my last experience
unknown
April 8, 2024
I visited them in November last year and they were okay. The follow up was good. They have really improved since my last experience there in 2021.
I call them heartless, they don't help.
Accident and emergency services
April 8, 2024
I was there at A&E the other day. I couldn't get a GP appointment so they looked at my problem and sent me back to my GP which was pointless. I call them heartless as they don't help.
