Poor signage, poor letter content
The letter didn't tell you which floor I needed to go to just the clinic name. You get to the first floor then you have to find out where your going. There's temporary signs to get to the clinic and then they says it has been transferred to another clinic. Therefore I was delayed for my appointment. I couldn't see any signs for the way out either. The signage is rubbish and letter don't tell you what floor the clinic is on either so that needs looking at too.