Discharge process doesn't work
Having just spent 5 days in Heartlands Birmingham, the first 36 hours on a chair in A&E. The main issue I would like addressing is the discharge process which just doesn't work. I was ready to leave the hospital at 8.00am and eventually got out at 3.00pm. All due to a not joined up process. All the NHS staff accept it's dreadful but just accept it because its always been like this. In any commercial enterprise this would be sorted by getting relevant parties together and just fixing it. Each time it fails someone is sitting in A&E waiting for a bed.