Heathway Pharmacy

Excellent pharmacy with very helpful staff.

Had a negative experience today at heathway pharmacy. Was attempting to obtain medication for my 90 year old mother. Had a disagreement with pharmacist about dispensing medication. She was being assessed but not admitted to hospital. I was informed that the hospital would now deal with the medication. I tried to explain she hadn't been formally admitted at this stage.

At this stage the pharmacist curtly stated I had made a complaint previously in a patient review. I made a remark to the pharmacist that the response was inadequate and that the response was quite frankly bulls**t. The pharmacist became quite agitated and asked me not to swear at him. I replied that my remark was a frequently expressed word when discussing feedback or political issues and not to take offence. The pharmacist then stated that he wouldn't be prescribing my mother's medication or indeed my own medication as I also have various health issues. Also that I was banned from the shop.

I am 69 years old with cancer and heart issues. I at no time presented a physical threat to the pharmacist and staff. I feel it was an extreme overreaction designed to inconvenience me. However to refuse to dispense medication to a 90 year old person who was not even in the shop. A very negative and vindictive experience.

Good pharmacy with friendly staff always willing to help and talk, delivers medicine to peoples homes.