Highbury Nursing Home
Feedback Rating
Based on 4 reviews
Reviews (4)
3 years of quality care for mum
June 4, 2022
Both staff and management were always accessible, warm and friendly. we always felt mom was in best place for her needs. Manger ensured her residents were protected at all times especially during covid.
Thank you to all the staff
April 21, 2020
Our mother was only at Highbury for a short period of time before she sadly passed away. She was elderly had latter stage Vascular Dementia with a number of behavioural problems and underlying health issues. Prior to going to Highbury she was in another care home until being admitted to Heartlands Hospital with a serious health problem where she remained for two and a half months. When she was ready to be discharged we initially could not find a care home that would take her because of her behavioural issues. We then contacted Highbury who were prepared to take her. Even in a short amount of time the care, dedication, perseverance and compassion shown to our mother started to make a big difference. The staff helped calm her to become more settled and responsive and also controlled her pain to make her more comfortable. She became more willing to socialise and be involved in the activities in the home, and they encouraged her eating. The staff had just about reset her sleep pattern so she slept most of the night. Sadly the effects of the dementia and her age caught up with her and she was not able to fight on. We were not able to be with her when she passed away due to the lockdown, but we know that she was made as comfortable as possible and that nursing staff were with her at the end. We say thank you with all our hearts to all of the staff at Highbury for making our Mum’s last few weeks a much better fulfilling and peaceful experience.
Excellent care provided by a great team
April 20, 2020
My father received an outstanding level of care and support during the 2 and a half years that he was a resident at Highbury. The environment was always very warm and welcoming for residents and visitors alike. The team, from management to nurses, carers, cleaners, chefs and entertainers could not be faulted in their dedication and commitment to provide residents with dignity and a clean, comfortable environment.
Poor physical standards and poor management.
February 13, 2020
The place needs a refurb for a start. There are I think some caring staff and nurses, and there are people employed for activities, hence the 2 stars. But my overall impression is that the quality of care is basic and care staff don't spend much time engaging with residents except at a basic, functional level. For example, I saw a care staff feeding a resident and throughout this time did not utter a word to the resident but was looking around the room. Saw residents with food stains on clothes. Heard a staff member say it's not a happy home since new manager came. When I visited, the lift was broken and resident and staff were inside. I heard one staff say it's ok it happens all the time!
