Booking an appointment by phone is difficult
Phone is often unanswered, when using the online process they have claimed the you have sent it to the wrong email even though it goes to the surgery directly and you can have a copy of what you put down email to yourself. Currently trying to book a follow up blood test whilst writing this as 18 minutes have past trying to get through at 13:40. Doctor only talked over the phone when I thought an examination was needed.