Hillmeads Medical Centre

Dear Patient
Thanks so much for sharing your experience with us. We aim to provide the best care we can to all of our patients, so we welcome any feedback where you think our care appears to be falling below standard. Please note that COVID-19 pandemic is causing a highly dynamic circumstances within the UK Healthcare system in general.
To book a GP or Nurse appointment:
Please Telephone, call in to the reception or Book Online.
• We offer a wide choice of Clinicians and also a variety of Advance booking, Same Day or Emergency Appointments. We shall make every effort to offer you an appointment time that is convenient and suits your needs.
• You are responsible to keep your appointment or to ring us and cancel with as much notice as possible.
• If you need a same-day appointment for an urgent medical reason you will be given a time to attend the surgery. The Clinician will then fit you in at the first available opportunity.
Out of Hours procedure:
• If you need to see a doctor urgently when the surgery is closed after 6.30pm in the evening and at weekends you will directed to by an answering machine message to ring NHS 111. In an emergency situation or if you have any chest pain symptoms you should always ring 999 and request an ambulance.

Dear Patient,
I am sorry to note from your comments that you were disappointed with hospital services and I understand how frustrating this must have been for you.
At ACE Medical Partnership we give paramount importance to all our patients’ satisfaction with our services, please note that COVID-19 pandemic is causing a highly dynamic circumstances within the UK Healthcare system and that the main reasons for the long wait.
To enable us to investigate this further and help to resolve any issues, we would like to know further details, I would appreciate if you could kindly contact our medical secretary on 0121 430 5551 and she will try to contact the hospital in your behalf

Kind Regards
Eliya Michael
BA (Hons)
Practice Business Manager
ACE Medical Partnership