The doctors and nurses are fantastic
Some of the receptionists are lovely and happy to help, whilst some others are very abrupt. I get that they have to ask what the reason for calling is so they can prioritise but you're trying to phone at 8am when triage begins, lines are busy for upto 15-20 minutes and when you get through they have no appointments left and try to fob you off the phone quickly. The doctors and nurses are fantastic, that's why they are receiving a higher score than I'd like to give.