Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Hospital Medical Group - Dolan Park Hospital


Excellent , friendly and welcoming staff

From start to finish the stay here was excellent can not fault the staff from arriving to leaving, all introduced themselves were all friendly & happy. My student nurse looked after me well... Thank you. The theatre staff made me feel so at ease & I was put to sleep very quick no waiting around getting anxious. Few things that could need attention was I found it was noisy at night, banging and loud voices through the night, a bleep going off all the time (got about 3hrs sleep) The corridor on the 3rd floor could do with being dimmed at night not great at observations time. All the staff were impeccable and professional through out thank you for looking after me.