Iridium Medical Practice
Feedback Rating
Based on 64 reviews
Reviews (64)
Poor communication by triage team
July 23, 2024
The triage team do not listen to you. I had a pain in my leg and she booked a physio. I went to the appointment but he had no clue about it and I had to rebook an appointment with the GP. Poor communication and understanding by the triage team.
Very poor service delivery
July 23, 2024
You stay on the phone line for an hour to hear that all appointments are gone. Very poor service delivery.
I'm satisfied with them
July 22, 2024
I don’t go very often but whenever I have needed to they are very good. The communication is good and they always try to book you in as quick as possible. The doctors here are also quite good and listen well to get your problems solved. Overall I’m very satisfied with them.
Excellent staff
July 9, 2024
GPs, nurses and reception staff are excellent but it's very difficult to get a same day appointment.
Sent to the pharmacy
June 25, 2024
It's terrible trying to get an appointment, they send you to the pharmacy. The last few times they have sent my daughter to the pharmacy for antibiotics for tonsillitis which she has had a lot in 2 years. They don't take it seriously.
Very good and they listen
June 10, 2024
The good thing about them is they always prioritise the children. It's easy to get appointments for the babies. I've never had any problems with them. They are very good, listen and communicate well.
They find ways to help you.
June 10, 2024
Really good surgery. They work with other surgeries so if they do not have appointments there they will send you to another surgery. They find ways to help you.
Hard to get appointments
May 29, 2024
It's not easy to get an appointment, you wait a long time for one. You have to phone at 8:00AM. Sometimes you have to call again the next day after a telephone conversation if you want to see them in person.
He got sympathy and was listened to.
May 8, 2024
My husband got an appointment straight away when he phoned at 9:30AM. He got all the sympathy he wasn't getting at home and they gave him a sick note for 2 weeks. They really listened to him. He's really happy there.
Slow and always fully booked.
April 22, 2024
Slow and always fully booked. They always tell you to call at 9 every morning until there is an appointment. The maternity care is better there. It's just trying to get an appointment that is rubbish.
