Iridium Medical Practice
Feedback Rating
Based on 77 reviews
Reviews (77)
I think they're alright
August 14, 2024
It takes them ages to answer the call but when you get through to them they give you an appointment straight away. I think they're alright. They work well for me and my family.
Everything is much better since covid.
August 14, 2024
They're alright you know. I can get appointments, there are no long waits and now covid is over, everything has been much better. They send my prescriptions straight to the pharmacy which is great. They have been really good for me.
Poor communication by triage team
July 23, 2024
The triage team do not listen to you. I had a pain in my leg and she booked a physio. I went to the appointment but he had no clue about it and I had to rebook an appointment with the GP. Poor communication and understanding by the triage team.
Very poor service delivery
July 23, 2024
You stay on the phone line for an hour to hear that all appointments are gone. Very poor service delivery.
I'm satisfied with them
July 22, 2024
I don’t go very often but whenever I have needed to they are very good. The communication is good and they always try to book you in as quick as possible. The doctors here are also quite good and listen well to get your problems solved. Overall I’m very satisfied with them.
Very helpful staff
July 16, 2024
The GPs and reception team are very helpful, the only challenge is getting a same day appointment.
Excellent staff
July 9, 2024
GPs, nurses and reception staff are excellent but it's very difficult to get a same day appointment.
Sent to the pharmacy
June 25, 2024
It's terrible trying to get an appointment, they send you to the pharmacy. The last few times they have sent my daughter to the pharmacy for antibiotics for tonsillitis which she has had a lot in 2 years. They don't take it seriously.
Very good and they listen
June 10, 2024
The good thing about them is they always prioritise the children. It's easy to get appointments for the babies. I've never had any problems with them. They are very good, listen and communicate well.
They find ways to help you.
June 10, 2024
Really good surgery. They work with other surgeries so if they do not have appointments there they will send you to another surgery. They find ways to help you.
