Iridium Medical Practice

I attended a walk-in session for Covid-19 booster vaccines this week. People were called into three consulting rooms, meaning the queue was dealt with extremely quickly. The staff were also attentive and friendly.

Booked appointments cancelled without any communication. Assurance that you are on the list to be called but phonecall never takes place. Incorrect information provided regarding blood results. Able to book appointments online with an allocated time slot, time changed based on interpretation by surgery without discussing with patient. Limited support from surgery to obtain an appointment for working patients.

Since the pandemic the services have reduced and it appears not been reduced. Service is discriminatory- if u are without a smart phone ( often elderly, poor), without knowledge of tech (older, disabled)want a confidential service ( in a domestic violent situation) or work (not available all the time) then this surgery is not suitable for u and sadly that fits most of us. No 1-1 appointments , yet they will ask u to go in to take things in if they want them. Call back system has no times so expectation is u are available all day, they don’t do video so u have to send photos which for many is difficult. Online system if u can use it is not effective it’s complicated and only for far in advance. They need to review their whole system and think about the patients experience.

Since Covid, absolutely horrendous. No appointments what so ever. Online service does not work. Staff are rude ignorant and unhelpful. I had the unfortunate challenge of getting a blood test for my 10 year old child which took 4 days. The receptionist actually sent us to heartlands hospital without a blood test form. This has never been the procedure. Turned up at hospital only to be turned away without the form. This is forcing patients to resort to levels of behaviour which they would never dream of reaching. On that particular day other patients were physically coming into the surgery as a last resort and we’re aggressive.

Incorrect information provided No follow up appointments Very late appointments Untrained staff that become rude as they are unable to provide requested information

Mum in heartland care home. Numerous calls to gps stating my mum was stressed in care home after my dad passing in June. We couldn’t visit. They’d been married 57 years. The queen is lost without her prince, her family can be there for her. Why couldn’t l be there for my mum. For her then to go downhill so stressed diabetes reading sky high. Clearly had an infection, but dr altering her diabetes meds. Reviewing her this went on for weeks. Mum was getting worse. She was on long term antibiotics for water infections. Was bleeding. I wasn’t fully informed until l noticed deterioration in mum care home and gp told me very little, only me noticing her decline. To calling gp numerous times. Then 12 October mum couldn’t breathe, ambulance took here to heartland A&E. The hospital called us in she was end of life. Sepsis. Readings of the scale. My point is gp & care home didn’t act quick enough. I could see my mum was rotting.
Prize Draw Data – 14/4/21

Asked for a Doctors appointment was sent to pyhsio without telling me and had to call again for a doctors appointment I missed a call and was threatened that if I miss my call again I would not get an appointment! I got really anxious about it and forgot I went to the toilet forgot my phone and missed my appointment, what are we supposed to do, I can't wait by my phone all day, i may get a call, the network may not respond.

The reception who are not medics are asking personal question and acting as a barrier ,what has happened to doctor patient confidentially ?

I'm trying again in the Q wish me luck?

Once the nhs covid remodeling identified me as on extremely clinically vulnerable the GP quickly scheduled my appointment and have scheduled my second appointment

They have continued to provide excellent diabetic and obesity support.

All good