Iridium Medical Practice
Feedback Rating
Based on 102 reviews
Reviews (102)
Complete lack of understanding or help
December 21, 2018
I see specialist clinic in Nottingham every 6-9 months, I live in Birmingham. Have been trying to set up a shared care agreement and the process of receiving prescribed medication. I should have been taking medication since I left Uni of last year in June 2017 but it took between then and April 2018 just to get registered at this GP Clinic.
Since then I have been refused treatment for various reasons in the following order:
- The specialist clinic should prescribe the medication, not the GP.
- Following a letter from specialist clinic to the GP the excuse was the treatment isn't funded.
- Most recent excuse (December 2018) they don't have the training and are unwilling to help and told me no other GP will despite this specialist clinic clearly instructing the process.
I should be taking prescribed medication for atleast a year and 6 months but I haven't had any in that time because of these issues. There has been a total lack of interest in helping me.
This doesn't include the difficulty to get through via the phone to arrange an appointment or the fact that its pot luck which doctor you see. Reception staff told me a few weeks ago I can't pre-arrange appointments and upon telling them why I was trying to see a specific doctor being the reason for pre-arranging the appointment I was told it wasn't an emergency and I couldn't even ring at 8am in the morning for an appointment either.
I'm stuck in a situation where I should be receiving treatment but not and haven't been directed to a GP that will.
Since then I have been refused treatment for various reasons in the following order:
- The specialist clinic should prescribe the medication, not the GP.
- Following a letter from specialist clinic to the GP the excuse was the treatment isn't funded.
- Most recent excuse (December 2018) they don't have the training and are unwilling to help and told me no other GP will despite this specialist clinic clearly instructing the process.
I should be taking prescribed medication for atleast a year and 6 months but I haven't had any in that time because of these issues. There has been a total lack of interest in helping me.
This doesn't include the difficulty to get through via the phone to arrange an appointment or the fact that its pot luck which doctor you see. Reception staff told me a few weeks ago I can't pre-arrange appointments and upon telling them why I was trying to see a specific doctor being the reason for pre-arranging the appointment I was told it wasn't an emergency and I couldn't even ring at 8am in the morning for an appointment either.
I'm stuck in a situation where I should be receiving treatment but not and haven't been directed to a GP that will.
Poor service
November 14, 2018
Very difficult to get an appointment. Reception staff is rude and think as they are doctors (ask too many questions). Phone number is always busy. Different doctors seen on all the appointments, makes it difficult for me as I have to explain everything over and over again (they never read notes and mess up with medication). Same is for nurse, she used same needle for different areas and I had to stop her.
