Iridium Medical Practice

Poor. It is very difficult to get an appointment, even harder to get a diagnostic referral when the Dr's dont know what to do next. Also the staff who answer the phone lines can come across as extremaly short and rude. Getting a repeat prescription is done by email but you get no confirmation or notice from the GP to acknowledge the prescription is signed and sent to my local pharmacy. Thankfully my local pharmacy texts me when they receive the prescription now thankfully they are more reliable.

I have suffered with osteoarthritis for many years and was left to just get on with it. This practice has gone out of its way to improve my quality of life can thank them enough

Vetted by the reception team. Then a GP Telephone consultation with a prescription put through to my local chemist.

I’ve suffering with high BP for over a year and have had three 24 hours monitor checks. The surgery have sent me to hospital and they diagnosed High BP and I have been back and fourth with this condition and it has contributed towards other health conditions. Every health care professional is concerned yet the pharmacist overrides any decision to offer me medication. I am at my wits end and yet I have been advised I need to carry out another 24 monitor check before they can make a decision.
I had a blood test today and was offered an MMR booster at which point I would have to book another appointment with a nurse to have it done. I asked her why she was unable to it and she said she was only allowed to do the blood test today. She was so concerned with my BP as it was very high that she booked an urgent appointment to see the in-house pharmacist.

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Patient getting blurred vision, feeling tired, exhausted, dry mouth, feeling sick, received call from doctor only to be told OVER THE PHONE without any physical check, there is nothing wrong with me. Doctor was very rude, not understanding and made me feel worse (baring in mind I have a mental health history) the surgery has alot of locol doctors and you will be lucky to be seen by the same doctor twice, reception don't help with anything and seem lost themselves. I have changed my surgery and seeked legal advice on the treatment received from Dr

On several occasions I have had this surgery tell me of policies that contradict NHS policies. What's worse is how the reception staff insist on the policies even after being told NHS policies or recent change in laws. They then react to me like I was informing them of something outlandish or absurd.

For example, last year in June, they tried to charge me for requesting access to my medical records. When I reminded them that the law states that patients have a right to access their records free of charge, they argued "not in this surgery" and justified it by stating "every surgery has different policies but this is, and always has been, our policy."

In September 2018, I moved to Eastbourne to study at Brighton University. I am back for the summer now and needed the doctor. I was refused, and so, I called my surgery (Enys Rd surgery in Eastbourne). I was told by reception staff that I can request a visitor's temporary registration but they, at Iridium, again said that they do not do this. I had to call Enys road surgery several times and eventually spoke with the manager, Rachel, who informed me that it is their contractual obligation to offer this option to me. Even after telling the reception staff, at Iridium, what I was told, they insisted that this not how it works at Iridium and that they offer no such service. They tried to use the excuse that every surgery has different policies, so I told them that I was already told that this is a policy that applies to all surgeries.

When I asked to speak to a practice manager (as instructed by the manager of Enys rd surgery), I was told that they were not in. Eventually, the staff phoned the manager, then handed handed me a form. I thought this was a temporary registration, but upon asking, they told me it was a full registration. When I called my surgery again, I was advised that if I fill that out, I would have to register all over again in Eastbourne once the new semester begins in September. I was told that I should not have to do that because I should be allowed a visitor's temporary registration. I lost at least one hour and got nowhere.

I would really like to know why Iridium staff are so ignorant about NHS policies, and yet so adamant and argumentative in upholding their illegal policies? I have asked last year, without receiving a response (despite being promised a call back), how do you justify trying to charge me for requesting access to my records?? Had I not known the law on this matter, you would have taken money off me illegally. I wonder how many people were fooled this way. How do you justify wasting more than hour of my time, and constantly sending me away?

On this occasion, I have been unable to see a doctor. Essentially, I have been refused to be seen. I felt like I got punished for being a student. I am sure I am not the only student who goes home for summer. Where are we meant to if we need a doctor?