Jockey Road Medical Centre

It is so difficult to get an appointment even when the doctor texts me and asks me to make an appointment. Why can't he send me an appointment in the same way as the hospitals do? The receptionists just repeat 'Phone at 8am tomorrow', even they cannot make a forward appointment. They write rude notes in my notes when I make what I think are sensible suggestions and make me seem as if I've been impolite. The hospital doctor told me to speak to my gp but I can't.

Getting a GP appointment is very difficult. Even when the doctor sends a text to say he wants to see me, I'm the one who has to phone the surgery at 8am and take a chance of seeing just any doctor and at any surgery in the group - the latest fiasco was being offered appointments any time on a Saturday but on the other side of Birmingham. I have no access to a car.
Follow up with the same doctor seems impossible so I have to start explaining things from the beginning. For some people it does not matter, if they go with something different and acute each time. I have chronic conditions and it's not good enough to say that any doctor can read my notes.
I saw a doctor last year but cannot get a follow up appointment after the hospital appointment he sent me to. I cannot discuss the latest drugs.
I want to see (not just speak to) my doctor but I can't face the rigmarole.

You can't get an appointment and reception staff are rude.

It's impossible to get an appointment. I have to wait on the phones in a queue for more than 2 hours for a couple of days in order to get an appointment.

Nightmare. Lovely people but can't get an appointment. Can't get through, they don't answer. They tell you to call back the next day and see if there are anymore appointments. Bit daunting because what do I do with the kids when they need an appointment.

Can’t get an appointment and they don’t pick phone.

Very difficult to get an appointment. Very uphill task.

They gave me my medication after speaking with NHS 111 and they sorted it very quickly. They're good doctors and arranged medication quickly.

Nightmare appointment availability. You end up on hold for over an hour. The receptionists are lovely, but I have genuine concerns for getting an appointment. I have to book annual leave off to be able to get an appointment.

Home visit arranged for my diabetes check again after the first appointment was cancelled by them.
I rang at lunch time as I was told it was a morning appointment. Told they had car trouble and running late but would be coming. Rang again at 4:30pm only to be told they were already back and ran out of time.
This is not the first time this has happened.