Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Jockey Road Medical Centre


Too slow to issue repeat prescriptions

I am a type 1 diabetic, reliant on insulin and Abbott Freestyle 2+ sensors. Over the last 6 months it has become increasingly difficult to obtain repeat prescriptions. First, they stopped using the NHS app, forcing patients to send email requests. Now, they are often taking more than a week to issue a prescription, and then it is often short of items. I request all my repeats in good time but, not having had the sensors I had requested more than a week ago, I had to get an emergency prescription from the pharmacy this morning after my last sensor failed 6 days early.