Jockey Road Medical Centre

I have been misdiagnosed for over 3 years i found out yesterday, Its impossible to get to see a Dr,i dont know who my Dr is anymore!!, you can never get through on the phone and when you do the receptionists make you feel like an idiot,!!if you have a serious illness or suspect you do go somewhere else. I know the pandemic has made things difficult for surgeries but no one i know is treated this badly anywhere else. It needs looking into.To be civil to people takes the same amount of time as not being civil,i have tried to change my surgery but no where is taking new patients at the moment, but it will be the first thing i do when all this is over.

Receptionist always asks about medical problem & judges if you need an appointment. Very hard to get an appointment. Most days only 1 Dr working. No nurse available most of the time.

70+ calls to get through to reception. Can only phone at 8am daily. Never any appointments via phone or web. Rude receptionists.

Can never get through on phone - twice I've ended up, calling 111

There has been no service.

Unable to get an appointment. Problems with contacting via phone. Very few face to face appts I'm told and surgery has all but closed its doors

I think the way they have organised vaccinations had been superb. Thank you.

Rude and abrupt reception staff face to face and on telephone. In this pandemic they are unhelpful, clearly irritated by you pressing option 4 on the phone and insist you call back at 8am or press option 1 for appointments. Face to face experience again was unhelpful, too many silly questions and clearly irritated by my arrival to ask for a urine sample bottle!

There is no service there anymore. You get sent to another surgery as Jockey Rd does not do face to face

Poor telephone booking system. Can be on the line for nearly an hour and then no appointments left and have to try again the next day and on and on. I was waiting a month to even book a cervical screen.