Jockey Road Medical Centre

Rude and abrupt reception staff face to face and on telephone. In this pandemic they are unhelpful, clearly irritated by you pressing option 4 on the phone and insist you call back at 8am or press option 1 for appointments. Face to face experience again was unhelpful, too many silly questions and clearly irritated by my arrival to ask for a urine sample bottle!

There is no service there anymore. You get sent to another surgery as Jockey Rd does not do face to face

Poor telephone booking system. Can be on the line for nearly an hour and then no appointments left and have to try again the next day and on and on. I was waiting a month to even book a cervical screen.

Absolutely terrible, never any appointments, end up either having to go A&E or you get better before and appointment is available so you just have to ride it out. The receptionists treat you like rubbish and talk like you're crap on their shoe.

Not been able to seethe dr for over a year, takes weeks to get phone appointment.

You can rarely get through by phone. No appointments most of the time. How can a GP examine you over the phone? Often rude receptionists. It was not good before COVID, now it is so bad. Constant errors in repeat prescriptions. Have checked and it's definitely not the pharmacy's fault.

Always good apart from can't get through on phones in morning

The staff are always helpful and polite, despite how busy they obviously are. With an ongoing condition, I have found the doctor I have dealt with to be professional and timely.

The lack of service over the last year

No face to face appointments or routine blood tests throughout the entire pandemic.