Jockey Road Medical Centre

Always good apart from can't get through on phones in morning

The staff are always helpful and polite, despite how busy they obviously are. With an ongoing condition, I have found the doctor I have dealt with to be professional and timely.

The lack of service over the last year

No face to face appointments or routine blood tests throughout the entire pandemic.

I was trying to make appointment for my brother 5 phone calls cut off twice 50minutes to get through. I was advised that it is now a call center and the reality is their was no way of complaining THIS IS NOT A SERVICE IT IS A NIGHTMARE

Home visits easily arranged, good service and no problem.

I find if I call the GP Surgery very early ,I can still be dissatisfied to not have an appointment usually after a very long queuing System!

The nursing staff and GPs at this practice are very good. However, the major problem is getting an appointment with GP. On-Line appointments are very limited and usually about 2 weeks in advance. For an urgent appointment, one is told to phone up on the day at 8am but by 8:05 all the appointments for the day have gone and also one has to wait on phone for 20 minutes before it’s answered. The surgery is now offering limited appointments at weekends, but on Sundays they are in south Birmingham, several miles away.

I am deaf. Didn't know I could have interpreter as didn't know I was entitled to any lip speaker. Sat left out, communication breakdown, was not aware of support I could have for communication. Better to have had a lip speaker to spoken clearly and slowly so I could lip read person who was talking to me. So I could communicate with so there's need not be any communication barriers as it puts me off from going. Intercom I cannot hear from an intercom or when I'm called as it's really difficult what makes it worse when there's too much noise, it's mentally exhausting when try to listen but miss out of appointments. Makes you feel quite isolated.Very noisy too much noise.

The receptionists are good, but the overall service is poor.
In the Midland Medical Partnership there is about 97 doctors so whenever you go you will not see the same doctor. It is very difficult to set an appointment, you have to call at 8am, but you may not get through. If you want to see a specific doctor the waiting time is weeks and weeks. If you access any doctor it will take 3 weeks. As a result neither myself or my husband use the GP anymore. We try to survive with natural therapies. The appointment time is so short it's impossible to be able to truly discuss the issue.