Jockey Road Medical Centre

Receptionist awful. Never any appointments. When I needed staples removed as requested by my consultant for 2 weeks after surgery I was told by receptionist I couldn’t have appointment for 4 weeks. When I pointed out this was a request from consultant, not me, and I informed them they should have received a letter from consultant with this request, funny enough they suddenly found I could have appointment on the day consultant requested for my staple removal.

Brilliant, I can get appointments pretty quickly and easily. Especially for the little one. Even for myself its not a bother at all. The staff communicate well and they treat my son well. I can't ask for more really.

They're okay but it's frustrating before you used to call and now you have to go online to get appointments. It's a barrier for my husband as he wont go online to book. What if some people can't read or use technology, or have language difficulties. I had to sort my husbands prostate check or he wouldn't have been able to do it.

I am a type 1 diabetic, reliant on insulin and Abbott Freestyle 2+ sensors. Over the last 6 months it has become increasingly difficult to obtain repeat prescriptions. First, they stopped using the NHS app, forcing patients to send email requests. Now, they are often taking more than a week to issue a prescription, and then it is often short of items. I request all my repeats in good time but, not having had the sensors I had requested more than a week ago, I had to get an emergency prescription from the pharmacy this morning after my last sensor failed 6 days early.

I recently moved to this practice. The staff are very helpful and the appointment availability is good.

I'm a platinum patient but they won't prescribe the medication I want for my illness when I ask for it. They say they can't get it but my friend has the exact same one so not sure why they don't want to give it to me.

Reception team, GPs and nurses all very helpful.

What is a GP. We now have to fill in a form online to even try to book an appointment. There are many elderly people who cannot do this unaided. They can pick up the phone and speak to a human. My husband was told by the cardiac rehab nurse having had a stent fitted that he needed to see his GP about upping medication, so he went in to make the appointment as instructed by the nurse only to be told, you can't. You have to book online and we have nothing available. They are advertising for new patients and they are not seeing the ones they have. As a coeliac, I am supposed to have an annual MOT to check vitamin levels etc, I have had one in 20 years and I had to push for that by quoting government guidelines.

I take my dad there once every 3 months and they are quite good. They send the nurse out to take bloods for him which is good too.

I don't use them that often as I don't need to. I have most of my care at the hospital. They have been okay the times I have used them.