Kingsfield Medical Centre

Dear Patient,
We have recently updated our Practice website, so you may find that this is now more useful for Practice links, booking appointments and patient self help. Test results can be available if you have the NHS App or Patient Access.
We do not email confidential information to non-Nhs Email addresses.
I hope these recent improvements are favourable for you.
Thank you
The Practice Manager

Dear Patient,
I am sorry to hear that you have had a wait with your referral. Hospital appointments are taking longer currently due to demand on services.
You are able to book a face to face appointment without attending the Surgery. You can book one via the telephone. The Receptionist may ask for a brief reason to inform the GP and direct appointments to the appropriate person. If you do not want to say, then that is respected. If you have any further concerns at all, please do contact me at the Practice.
Thank you
The Practice Manager

Dear Patient,
I'm am sorry to hear you've had a long wait getting through on the telephone. The lines are extremely busy currently, as is the demand for appointments. I do understand your frustration. We are trying our best to answer all calls and queries as efficiently as we can. Thank you for your feedback. The Practice Manager

Thank you for your feedback. We are trying our best to deal with calls as promptly as we can. I am glad to hear that you are able to get through to the Practice.
The Practice Manager

Dear Patient,
I'm sorry to hear you are not happy with the service received from the Practice.
If the paperwork was Non NHS Paperwork then it can take longer to process and a GP may not always be able to complete. If you would like to discuss this further, I would be happy to talk through your concerns with you.
The Practice Manager

Dear Patient,
I am sorry to hear that
you have had a long wait on the telephone to book an appointment. The telephone calls and demand for appointments is extremely high currently with all GP Practices.
I have checked emails and cannot see that I have received one from yourself? Please do email me on the Practice email
Nhsbsolccg.kingsfieldmedicalpractice@nhs.net
I will be happy to discuss any concerns you may have.
The Practice Manager

Dear Patient,
Thank you for your feedback. If you would like to contact myself at the Practice, we can talk through your concerns.
The Practice Manager

Dear Patient,
Thank you for your positive feedback. It means a lot to the team.
The Practice Manager