to recognise when I am unwell and makes fast referrals to specialist support. GP prescribed new asthma medication to me and then called me to make sure the medication was working and I am OK. Fast appointment system and online system allows me to organise and get repeat medication quickly. Administration is very good. Medical tests are handled well and results given quickly.
me with respect. It is difficult to get a routine appointment but if you need an emergency appointment then they will try their best to fit you in and if they can’t, they link you to walk-in partnership with another GP surgery.
Response from Practice Manager, Kingsfield Medical Centre
Dear Patient,
Thank you for taking the time to provide feedback on the Healthwatch Birmingham site.
I understand that sometimes it can be difficult to book a routine appointment, especially when demand is high during the Winter months. I am pleased that you are happy with the care the Practice provides.
Kind regards,
The Practice Manager
I had a lot of pain in my stomach. I then found out that I have gallstones & kidney stones and I need an operation. I still haven’t had the operation as I am really afraid of going ahead with it. Through my other experiences in hospitals. I have witnessed that people are not always dealt with dignity, and I want to be reassured that this wasn’t be the case when I have my operation. I have also got a real phobia of the operation – fear of dying. It’s so bad I had to cancel the operation once already. On two other occasions I have had to cancel as I haven’t had anyone to look after my caring responsibilities. I went to see my GP to talk to them about my fear & phobia, but I felt very childish doing so. They just referred me to Mind mental health support, but even that has a really long waiting time. It is not really what I want. I just want to talk to the hospital to get them to reassure me that I will be fine. Right now I am in limbo not knowing what to do, and I am in lot of pain.
Response from Practice Manager, Kingsfield Medical Centre
Dear Patient,
I am sorry to hear of your phobia and anxiety relating to your scheduled operation. I can understand the frustration waiting to be seen by the support services. Have you spoken to the Consultant's secretary about your fears? The hospital may be able to provide a further appointment to discuss the procedure and your concerns or do so at your pre-op appointment.
I hope that you find the reassurance you need to go ahead with your operation,
Regards, The Practice Manager
