asked for you to book in to see him and the next available appointment is 31st August .
Me “ I can’t do that date but I could do 5th or 6th September “
Receptionist “ so sorry i can’t book that far in advanced “
This is an ongoing issue where by patients are unable to book routine planned appointments and are told to phone in the morning to get an urgent appointment if you wish to be seen sooner .
My problem is not urgent I can wait I don’t want to take an urgent slot . I work and have three children I am busy I would lIke to be able to have a bit of planning around my appointments where possible.
Response from Practice Manager, Kingsfield Medical Centre
Dear Patient,
I am sorry to hear that you are unhappy with the appointment booking system. I am unable to respond directly to you as the comment is left anonymously.
Patients are usually able to pre book appointments up 4 weeks ahead with the Doctor. We do not pre book later than this as in previous times, when it was 6 weeks , it increased the DNA (did not attend) rate as patients forgot appointments too far ahead.
The Urgent clinics are for patients who need to be seen on the day or who have a problem that cannot wait until the next routine appointment. We also offer on day and pre bookable appointments at our local hub, Riverbrook, which is open 7 days a week.
I would be happy to speak to you if you have any further concerns.
The Practice Manager
Response from Practice Manager, Kingsfield Medical Centre
Thank you for taking the time to post a review for Kingsfield.
I am pleased that you have rated your care as good.
With regards to more flexible appointments, we are attached to 4 local surgery hubs, where we can offer patients late night and weekend appointments at these local hubs. These appointments can be with a GP, nurse or HCA.
When our clinics are full each day, we then utilise appointments at the local hubs for patients to attend. Please see our Practice website for more information on our appointment system.
I hope this helps.
Regards,
The Practice Manager
