Kirpal Medical Practice

The receptionist got me an appointment with my doctor, also a smear test appointment on the same day. The receptionist is very welcoming and friendly. Nice to see.

The young girl is always very polite and greets you with a smile which makes you smile back. The doctor was very polite and professional, and he also sorted out my problem thanks. Many thanks to the doctors, The doctor was very polite explaining things to me had a sense of humour feel very comfortable to ask questions, Very caring and professional when I have given up the doctors helped me and gave me hope thank you

Seen the GP for an ongoing issue. The Doctor took his time listening to me and didn't rush me. I was able to explain myself thoroughly

I do not feel listened to. I have been waiting for 4 years for an ADHD diagnosis. I asked them to refer me onto CBT and I feel like I am not being listened to. They say it could be another thing other than ADHD. It's just not great.

Rubbish, I can never get an appointment. Whenever I call for blood results or anything from the hospital, like last week I was told I was anaemic, told GP I needed iron tablets. They said they hadn't heard anything from the hospital and took over a week to prescribe anything once they heard from the hospital.

Excellent treatment explanation and information provided by GP.

Very Helpful and supporting team from reception to GP.

Very easy to see GP.

Trying to get an appointment is difficult. You have to call at certain times o f the day. If you call on Monday morning, you can't book an appointment for Monday afternoon, you have to call at 3pm to book an afternoon appointment. I work as a teacher and I am busy teaching at 3pm so this is not possible. The telephone line itself is awful as there is no queuing system, you have to keep calling over and over and over again as if you are trying to enter a competition. This is extremely irritation. Trying to arrange a home visit is also difficult and it is as though the default position is "no" and its not until you insist that someone will come and visit. Repeat prescriptions are usually done quite quickly so that part is good.

Operate from a postcode lottery service and your treated accordingly