Excellent care organization and communication
Our parents were anxious about getting help from carers but they were very understanding and flexible and worked with us so that now to quote mum "I couldn't do without them and they are so lovely". Dad and mum have two visits a day which has been very timely, relieved the pressure and without them neither we nor they could cope. The carers are appreciated not only for what they do but because "they care". The communication has been excellent - things like medication and circumstances have been changing week by week and the team do everything they can to respond with kindness and flexibility. Not everything can be perfect - there are other pressures and client needs to be prioritized, but there is the assurance of feeling that you have a team on your side who is working with you - you are not a time slot or cost centre - you are partners and co-workers and your parents are people that are valued and cared about.