Laurie Pike Health Centre
Feedback Rating
Based on 75 reviews
Reviews (75)
Horrible phone service and clueless reception
November 14, 2022
Laurie pike as a GP surgery has deteriorated and gone way downhill. For an appointment calling them is a joke. You have to go there even when sick to get an appointment to speak to the doctors. It seems they play as who they want to see and who they don't. The place needs a complete overhaul of services and it's workers.
Cannot get through to get an appointment
November 4, 2022
Required to call at 8am, even when you do this you may be 30/40+ in the queue. Call automatically disconnects after an hour on hold requiring you to repeat the process.
If at any point you manage to get through, you are then told all appointments have gone try again tomorrow.
I no longer call the surgery and hope my health does not deteriorate as hope is all that is left. The former Dr would be ashamed to have his name associated with this (non)practice
If at any point you manage to get through, you are then told all appointments have gone try again tomorrow.
I no longer call the surgery and hope my health does not deteriorate as hope is all that is left. The former Dr would be ashamed to have his name associated with this (non)practice
Quick referral process
October 7, 2022
Daughter tried ringing a few times for an appointment and got one straight away. They then referred her to Good Hope Hospital quite quickly. Getting an appointment is where the issue lies.
Long waiting time for appointment
October 7, 2022
Waiting long times, never get appointments, all the appointments are full, they tell me to ring back or use the online service but I can't. All the appointments are gone by 10am.
Can get same day appointments
October 6, 2022
They're good. The waiting list in the morning takes a bit of patience. When I do get through I do get appointments on the day and they're face to face or over the phone.
Hard to get through on the phone.
July 27, 2022
Call them early at 8am, the lines are busy, end up calling them 30-40 times. Get through and they say they'll phone back, then when they do all the appointments are gone and tell you to go to a walk in centre. The receptionist and doctors are good.
Pandemic turning services upside down
July 26, 2022
Well, there is nothing to complain about, just the pandemic letting everything get upside down. With the easing of the restrictions, hopefully the GP's will improve the delay.
Nobody cares or monitors me
June 29, 2022
I managed to speak to the doctor not long ago but I feel like nobody cares about me, or nobody monitors me even though I am on blood thinners.
Torture!
November 18, 2021
Calling this surgery should be used as a tortue technique in Guntanamo Bay! I waited 2 hours to be told "no appointment today" come on! The telephone system is worse than anything you can imagine. No number, no please hold message, just mind numbing musical sounds!
Over 90 minutes to get through no appointment
November 16, 2021
Terrible phone system . Needs more answering the phone to assist patients