Laurie Pike Health Centre

Awful practice, never able to get through on phone, all GP callbacks gone by 9 am, confusing message on phone, rude and unhelpful staff. When you get through to someone they don’t do what they say. For example I have been trying since August 2020 to get a memory assessment for my 91 year old mother with no success. Dreadful.

Was ok but a bit frustrating as something you can get checked via videos or calls.

My father has been trying to make an appointment to see a doctor for over 2 weeks now. Every time he phones the line is constantly engaged. He is 89 and is not computer literate so cannot log on and make an appointment. He is suffering and does not complain, so hence I am trying to find a way for him to see someone. It's absolutely appalling the service at this surgery. He also has trouble with his repeat prescriptions. Constantly, they don't send them to the pharmacy and you having to chase them.

Can never get through to make an appointment. This community is being failed at the first hurdle due to the shambles that is the modality partnership. How am I supposed to be treated if I can never get an appointment due to to busy phone lines? By the time I am connected the appointments have all been taken for the day and I have to call back the following day only for the cycle to repeat.

You can almost NEVER through on the phone to speak with any of the doctors

So hard to make appointments on phone and online. Phone line is constantly busy. Making online appointment has become ridiculous. The new EConsult appointment system is far too long, complicated and unnecessary especially more so when you suffer from mental health issues. Your asked what seems like 50 questions about your health when most of it is already on the system. This needs to change back to a simpler online system.

You can never get appointment staff are rude

Very good care. No problems everything ok.

Good when I can get to see the doctor. On one occasion I couldn’t get through to the doctor so ended up calling an ambulance. I had a chest infection. I have breathing difficulties so over this they see me regular for blood tests etc. and now I am under the hospital. I got referred to Sandwell and Birmingham Treatment Centre for different things like CT scan and respiratory examination.

Have been registered with the practice for over 25 years. I was very happy with the service. For last few years I am very disappointed with service. It has been almost impossible to book an appointment. Recently I haven’t been able to book there for 4-5 weeks of trying.