Laurie Pike Health Centre

Twice phone been hand one while been put in the queue waiting to speak to receptionist

Not good during Covid.

Receptionists can be rude and moody.

They don't answer the phone.

Unable to have a consultation for weeks as you can never get through via phone a new econsult has been available but hours shortened cannot always access and generalised multiple choice questions if your symptoms are not included cannot go further with request. Gp’s are inconsistent with consultant advice and totally contradict it with their own opinions I.e if a consult has advised use of a certain medication to control a condition they are not repeat prescribing as they feel it is not appropriate this leaves patients very confused. Staff who eventually answer phones are not very knowledgable on processes and are very much like robots. My issue was not severe however I would imagine many patients would of received a worse service. I have knowledge of the system so did manage to get a consultation.

Very hard to get an appointment, either is over the phone or online. I have days when I called 90 times, 30 times in order to catch an appointment and still not find as the answer is,sorry we don't have any appointment left.

Almost impossible to make an appointment to get response from a GP. The cost incurred by long waits in a Telephone queue has a huge impact on my Pension and the frustration of listening to repeated messages regarding Covid is frustrating and stressful.

My experience with this health Centre is that the appointment system is ridiculous and it does not work at all. First of all you have to constantly dial for an hour before you can get through and when you get through they say that there are no more appointment left, this is very frustrating.

The gp service is really good as they try their best to make sure we get seen by the doctors.

Quite a slow service in comparison to other gp services, very poor communication. No feedback on results unless patient chases results.