Hard to get an appointment, app hard to use
It's been a big mess for the past 2 to 3 years. You can only make an appointment over the phone, then you can't go into the practice to make an appointment. You can wait 2 hours for someone to call back and then sometimes they don't call back at all. They have an app which is too hard to use and you can put in too many symptoms and says to call NHS 111 or you put in too little symptoms and it says someone will get back to you in a couple of weeks. When they do pick up and you ask for an appointment for a child under 5, they will try to find you one.