Worst surgery to be a patient at
Phones are always busy, no appointments available majority of the time unless you try and book online if any appointments are available or try and speak to the receptionist at the surgery who is able to pre book a call back. Receptionists provide you with incorrect information and when book asthma assessments tend to book it with the wrong professional, which can be very frustrating as you have to take time of work and rebook the appointment. Over 9 weeks pregnant and still not been referred to a midwife despite having tried for the past 2 weeks by speaking to 2 different GPs on the phone and visited a doctor in the surgery who wasn't a gp of Laurie Pike which as a patient I wouldn't have known while booking but still he was unable to refer me. The GP I spoke to on the phone the other day was meant to give me a call back the next day which I never received and a secretary was suppose to give me a call back also regarding my midwife appointment which never happened either. I've had a very bad experience with this surgery and feel very stressed out and worried as I'm not sure if I'll ever be able to have an appointment with a midwife and feel very upset. Stress and worries for a pregnant woman are the last things she needs but duty of care doesn't seem to apply to this surgery!!