Receptionist give miss information
The receptionist don't pass on the messages to GP and they contradict what they say to the patients. We only call the surgery if we are suffering but don't get the service we require. We need to be adamant and explain the reason for the call to the reception before getting an appointment. Where is the confidence in that. They don't want to take complaints over the phone and expect to us write in. I always thought that you can complain via phone, face to face or in writing. When asked where it states in there leaflet that we cannot complain on the phone they have no answer. Also there is no seniors available in the evening to complain too, so we have to wait until the next day to call again and wait in the queue.