They do not stick to time for appointments
I never have a problem getting a GP/nurse appointment but since lockdown when I have booked an appointment at a particular time they do not stick to it. Eg. wondering why I do not pick up the phone at 0830hrs for a 1030hrs appointment. This causes issues when I have arranged the appointment to fit around work because I cant wait around for a four hour period for a 10 minute phone call. The Nurse Practicioners are great and the receptionist are really friendly. The receptionists go out of their way to help, e.g. ringing you back when appointments become available.