Ley Hill Surgery Sutton Coldfield

It's a nightmare. You can't phone as you wait ages. If you go down they say to call. The process is a nightmare. The doctor sorts things when I do see someone but it just takes so long.

The pharmacy inside is good. They always have medication ready on time. Good staff and very helpful.

Excellent care and treatment provided to my parents over the years. They have always booked their flu and covid jabs in advance for them too.

My GP surgery is good. They give me same day appointments. All the staff are very nice.

I wait 2-3 weeks to get an appointment. It's an issue.

100% of appointments are over the phone which isn't any good for me. I used to dread going as they wouldn't see me.

It doesn't feel as if this service has returned to normal after covid. It is very difficult to get an appointment and follow ups are poor. I spent 8 months waiting to see a specialist. The reception staff have improved slightly in regards to attitude towards patients but there is very little privacy in the reception area and they are often unable to hear you. Appointments go online at 6:30am which is not helpful if you have difficulties getting up as all of the appointments are gone by 8am. This means I have to rely on someone else to call for me.

Very good. I can get appointments. I have no issues.

Really good. Before you had to call or queue up outside until they introduced the new online system so you are able to book non-emergency appointments. The care and staff has always been good. The new system works well.

It has been good. One of the screens isn't working. The appointment has been good. It was late but asked for an earlier one. It is tidy and organised.