Ley Hill Surgery Sutton Coldfield

Hard to get hold of anyone. Appointment via phone.

We have tried to get the flu vaccine but no appointments available at GP or local pharmacies.

Very poor service. One hour before phone is answered on several occasions. I was sent to see nurse at a different health center she referred me for a scan. My husband had a telephone consultation with GP he sent him for blood test then some time later called him with results and gave him prescription without seeing him at all.

Disorganised entry - queues outside for pharmacy, nurse, receptionist and doctor

Awful unable to get through to book for my daughter. Tried 3 times on hold for 90 minutes then got cut off.

My husband has recently had a heart attack. I tried over 2.30 hours to get through to speak to someone on the phone. I had to go to the surgery to get a response. Having explained why I was there it took a receptionist 5 minutes to come outside to see me. She then took paperwork off me & said she would come back to speak to me. I waited 25 minutes & had ring the intercom for assistance. I spoke to a different receptionist who knew nothing about the paperwork or anything i had handed in. This paperwork disappeared.

Convoluted appointment system. Meant to have a nominated GP but never seen them. Confusing to patients.

Don't read the notes and are not interested in you as a person - very upsetting experience for my wife. Dismiss you as old - get on with it

Went in early, very busy on a Saturday morning. I do wish we could see our own doctor instead of anyone who is free.