Ley Hill Surgery Sutton Coldfield

I hate to sound too negative but 'service' is not a term I'd would use. There exists a wall surrounding the surgery that is hard to penetrate. Phoning is almost impossible and to try to make an appointment is very difficult near impossible as it's 3 weeks hence from when you need to see a doctor. Or go to A&E

Still not seeing patients . Difficult to get through in the phone . Certain receptionists think they are medically trained .

Very difficult to get through on the telephone . Always told to see nurse practitioner.

The receptionists did not know the system for dealing with supply of nutricia feed. I had to cause a scene to get any service. Phones were unanswered. Even then it was the chemist who save us ftom running out.

It was excellent until they merged with the Sutton Practice Group . Now it takes ages to get through if you want to speak to a doctor. Online prescription ordering is great

Very long waiting times to get through on phone. Triage service adds additional time unnecessarily.

After spending over 20 minutes on the phone on three occasions trying to get an appointment I had to resort to emailing them to get back to me.

Didn't feel very personal having to have a telephone appointment.

Hard to get hold of anyone. Appointment via phone.

We have tried to get the flu vaccine but no appointments available at GP or local pharmacies.