Ley Hill Surgery Sutton Coldfield

The receptionists did not know the system for dealing with supply of nutricia feed. I had to cause a scene to get any service. Phones were unanswered. Even then it was the chemist who save us ftom running out.

It was excellent until they merged with the Sutton Practice Group . Now it takes ages to get through if you want to speak to a doctor. Online prescription ordering is great

Very long waiting times to get through on phone. Triage service adds additional time unnecessarily.

After spending over 20 minutes on the phone on three occasions trying to get an appointment I had to resort to emailing them to get back to me.

Didn't feel very personal having to have a telephone appointment.

Hard to get hold of anyone. Appointment via phone.

We have tried to get the flu vaccine but no appointments available at GP or local pharmacies.

Very poor service. One hour before phone is answered on several occasions. I was sent to see nurse at a different health center she referred me for a scan. My husband had a telephone consultation with GP he sent him for blood test then some time later called him with results and gave him prescription without seeing him at all.

Disorganised entry - queues outside for pharmacy, nurse, receptionist and doctor

Awful unable to get through to book for my daughter. Tried 3 times on hold for 90 minutes then got cut off.