Ley Hill Surgery Sutton Coldfield
Feedback Rating
Based on 72 reviews
Reviews (72)
Very long waiting times
February 19, 2021
Very long waiting times to get through on phone. Triage service adds additional time unnecessarily.
Poor service recieved
December 8, 2020
After spending over 20 minutes on the phone on three occasions trying to get an appointment I had to resort to emailing them to get back to me.
Not a good experiance
December 8, 2020
Didn't feel very personal having to have a telephone appointment.
Hard to get hold of anyone
December 7, 2020
Hard to get hold of anyone. Appointment via phone.
No appointments available
December 7, 2020
We have tried to get the flu vaccine but no appointments available at GP or local pharmacies.
Very poor service
December 7, 2020
Very poor service. One hour before phone is answered on several occasions. I was sent to see nurse at a different health center she referred me for a scan. My husband had a telephone consultation with GP he sent him for blood test then some time later called him with results and gave him prescription without seeing him at all.
Disorganised
December 7, 2020
Disorganised entry - queues outside for pharmacy, nurse, receptionist and doctor
Unable to get through to book for my daughter
December 7, 2020
Awful unable to get through to book for my daughter. Tried 3 times on hold for 90 minutes then got cut off.
My paperwork disappeared.
December 7, 2020
My husband has recently had a heart attack. I tried over 2.30 hours to get through to speak to someone on the phone. I had to go to the surgery to get a response. Having explained why I was there it took a receptionist 5 minutes to come outside to see me. She then took paperwork off me & said she would come back to speak to me. I waited 25 minutes & had ring the intercom for assistance. I spoke to a different receptionist who knew nothing about the paperwork or anything i had handed in. This paperwork disappeared.
Convoluted appointment system
February 22, 2018
Convoluted appointment system. Meant to have a nominated GP but never seen them. Confusing to patients.