Reviews (72)

Very long waiting times

February 19, 2021
Very long waiting times to get through on phone. Triage service adds additional time unnecessarily.
Anonymous

Poor service recieved

December 8, 2020
After spending over 20 minutes on the phone on three occasions trying to get an appointment I had to resort to emailing them to get back to me.
Anonymous

Not a good experiance

December 8, 2020
Didn't feel very personal having to have a telephone appointment.
Ann Bennett

Hard to get hold of anyone

December 7, 2020
Hard to get hold of anyone. Appointment via phone.
Anonymous

No appointments available

December 7, 2020
We have tried to get the flu vaccine but no appointments available at GP or local pharmacies.
Anne Kirkham

Very poor service

December 7, 2020
Very poor service. One hour before phone is answered on several occasions. I was sent to see nurse at a different health center she referred me for a scan. My husband had a telephone consultation with GP he sent him for blood test then some time later called him with results and gave him prescription without seeing him at all.
Anne Kirkham

Disorganised

December 7, 2020
Disorganised entry - queues outside for pharmacy, nurse, receptionist and doctor
Anonymous

Unable to get through to book for my daughter

December 7, 2020
Awful unable to get through to book for my daughter. Tried 3 times on hold for 90 minutes then got cut off.
Lisa Milleret

My paperwork disappeared.

December 7, 2020
My husband has recently had a heart attack. I tried over 2.30 hours to get through to speak to someone on the phone. I had to go to the surgery to get a response. Having explained why I was there it took a receptionist 5 minutes to come outside to see me. She then took paperwork off me & said she would come back to speak to me. I waited 25 minutes & had ring the intercom for assistance. I spoke to a different receptionist who knew nothing about the paperwork or anything i had handed in. This paperwork disappeared.
Anonymous

Convoluted appointment system

February 22, 2018
Convoluted appointment system. Meant to have a nominated GP but never seen them. Confusing to patients.
Anonymous

Leave your Feedback


Ley Hill Surgery Sutton Coldfield

Contact

0121 308 0359

228 Lichfield Road
Four Oaks
Sutton Coldfield
West Midlands
B74 2UE

Location

Share this rating