My paperwork disappeared.
My husband has recently had a heart attack. I tried over 2.30 hours to get through to speak to someone on the phone. I had to go to the surgery to get a response. Having explained why I was there it took a receptionist 5 minutes to come outside to see me. She then took paperwork off me & said she would come back to speak to me. I waited 25 minutes & had ring the intercom for assistance. I spoke to a different receptionist who knew nothing about the paperwork or anything i had handed in. This paperwork disappeared.