Ley Hill Surgery Sutton Coldfield

Repeat prescription, which I had since 2006, not now on repeat list. Ordered online, can’t get it. Can't contact Surgery. Will not accept calls to go on waiting list for calls. No response at all. Last week saw a nurse as I had discomfort and wanted mammogram. Left a comment on Surgery website and next phone call accepted. This the most dreadful service I ever experienced at a GP Surgery. Apparently there is now no alternative system in Sutton Coldfield, as all previous five practices now belong to this one, which clearly cannot handle the situation.

we have to use systemonline to book an online appointment but for fifth times today i did book but when asking practice keep telling me no appointment was booked .
phone 8 am for a week now but it ask to call tomorrow .

I am shocked they are allowed to operate in this way, they lack care & compassion and seem to disregard all the basics of communicating with their patients. They have all but turned their back on my request for their support, putting their priorities over patient needs. I’ve had to continually fight to be heard and chase to get a response from them. They have continually tried to justify their actions by giving me incorrect information. When I attempt to challenge this information they either ignore me or repeat the same information. No attempt to actually have a conversation with me. I am exhausted in trying to support myself through this process & feel incredibly let down by the surgery. I’ve been made to feel like I’m completely insignificant and my quality of life (which I’m fighting for) is an inconvenience to them.

This service has got worse since they joined as Sutton Coldfield Group Practice. Can't get through on phone and reply to "Ask the Doctor a question " was to be patient on phone or book on line 6-8am. This never has appointments anyway. Hope this service improves but looking at older experiences over 2 years old I'm not hopeful at all. Sad that this once fantastic surgery is now like this.

There are never any appointments available. Poor communications too “ You are 48th in the queue “. I am worried that, particularly as I get older, if I am ill I will not be seen.

It takes an age for the receptionists to answer the phone. Up to 45 minutes in most cases. When you do get through you mostly cannot get an appointment only a phone call from the Doctor.

There are hardly ever any appointments available.

The surgery are now not giving out GP appts. You have to have a telephone consultation and then the GP decides if you need an appt. My mother was due a review of medication as they wouldn't give her a repeat prescription until she'd had it but then wouldn't give her an appt. eventually over the phone the Dr said, blood tests are ok leave it as it is. She is usually weighed as one drug is dose dependent on weight , and has blood pressure checked.

The appointment service is diabolical. You need to call at 8am and wait in a queue for up to an hour to be answered.

Ok