Ley Hill Surgery Sutton Coldfield

The surgery are now not giving out GP appts. You have to have a telephone consultation and then the GP decides if you need an appt. My mother was due a review of medication as they wouldn't give her a repeat prescription until she'd had it but then wouldn't give her an appt. eventually over the phone the Dr said, blood tests are ok leave it as it is. She is usually weighed as one drug is dose dependent on weight , and has blood pressure checked.

There are hardly ever any appointments available.

It takes an age for the receptionists to answer the phone. Up to 45 minutes in most cases. When you do get through you mostly cannot get an appointment only a phone call from the Doctor.

Ok

My wife was peg fed. The surgery did not understand that they had to sign a script and return to supplier. They lied on 2 occasions saying they had done it. Telephone was impossible (60 in queue). Went to surgery after 2 letters they refused to see me. I had to threaten them that I would enter surgery till something was done. Only the person at Lloyds pharmacy saved us with emergency script.

I have to wait for THREE AND A HALF WEEKS to get a simple blood test!!! I have been waiting WEEKS to even get an hospital appointment notification to see a back pain specialist. Even when I eventually get an appointment, you can be sure it will still be months away. I should not have to be in constant pain.

I hate to sound too negative but 'service' is not a term I'd would use. There exists a wall surrounding the surgery that is hard to penetrate. Phoning is almost impossible and to try to make an appointment is very difficult near impossible as it's 3 weeks hence from when you need to see a doctor. Or go to A&E

Still not seeing patients . Difficult to get through in the phone . Certain receptionists think they are medically trained .

Very difficult to get through on the telephone . Always told to see nurse practitioner.

The receptionists did not know the system for dealing with supply of nutricia feed. I had to cause a scene to get any service. Phones were unanswered. Even then it was the chemist who save us ftom running out.