Ley Hill Surgery Sutton Coldfield

My wife was peg fed. The surgery did not understand that they had to sign a script and return to supplier. They lied on 2 occasions saying they had done it. Telephone was impossible (60 in queue). Went to surgery after 2 letters they refused to see me. I had to threaten them that I would enter surgery till something was done. Only the person at Lloyds pharmacy saved us with emergency script.

I have to wait for THREE AND A HALF WEEKS to get a simple blood test!!! I have been waiting WEEKS to even get an hospital appointment notification to see a back pain specialist. Even when I eventually get an appointment, you can be sure it will still be months away. I should not have to be in constant pain.

I hate to sound too negative but 'service' is not a term I'd would use. There exists a wall surrounding the surgery that is hard to penetrate. Phoning is almost impossible and to try to make an appointment is very difficult near impossible as it's 3 weeks hence from when you need to see a doctor. Or go to A&E

Still not seeing patients . Difficult to get through in the phone . Certain receptionists think they are medically trained .

Very difficult to get through on the telephone . Always told to see nurse practitioner.

The receptionists did not know the system for dealing with supply of nutricia feed. I had to cause a scene to get any service. Phones were unanswered. Even then it was the chemist who save us ftom running out.

It was excellent until they merged with the Sutton Practice Group . Now it takes ages to get through if you want to speak to a doctor. Online prescription ordering is great

Very long waiting times to get through on phone. Triage service adds additional time unnecessarily.

After spending over 20 minutes on the phone on three occasions trying to get an appointment I had to resort to emailing them to get back to me.

Didn't feel very personal having to have a telephone appointment.