Ley Hill Surgery Sutton Coldfield

My husband has recently had a heart attack. I tried over 2.30 hours to get through to speak to someone on the phone. I had to go to the surgery to get a response. Having explained why I was there it took a receptionist 5 minutes to come outside to see me. She then took paperwork off me & said she would come back to speak to me. I waited 25 minutes & had ring the intercom for assistance. I spoke to a different receptionist who knew nothing about the paperwork or anything i had handed in. This paperwork disappeared.

Convoluted appointment system. Meant to have a nominated GP but never seen them. Confusing to patients.

Don't read the notes and are not interested in you as a person - very upsetting experience for my wife. Dismiss you as old - get on with it

Went in early, very busy on a Saturday morning. I do wish we could see our own doctor instead of anyone who is free.