Ley Hill Surgery Sutton Coldfield

You simply can’t see a doctor at this practice, they have no appointments, waiting an hour just to speak to the receptionists on the phone. Really an investigation needs to take place on how they have so many patients registered (ie tax payers money) but not caring for those patients and still taking on more.

Really lucky, I can make appointments with them. My daughter had a high temperature for 3 days, I called the surgery at 8am sharp and I got through to someone after 30 minutes. I'm satisfied with them to be honest.

Terrible. I can wait in the queue on the phone for over 30 minutes, then when you get through all appointments are gone. The only way to get an appointment is to go to the surgery at 8am and queue. They're much worse since they joined the Sutton Coldfield General Practices group, they're useless!! I was offered a telephone appointment for an eye problem, it's crazy. I eventually got a face to face appointment and was referred to the eye hospital and now all is okay.

Very good up until COVID, then like everyone is having a struggle to get everything done because of backlog.

One complaint, they cancelled my appointment, they said they sent me a text cancelling it but I didn't see it and had travelled there, which is difficult when I have mobility problems. I am partially deaf and cannot always hear when they call my name. Otherwise the surgery is great, it's clean and the staff are really good.

It's difficult to get an appointment. You phone up and wait an hour for them to answer and even then it's hard to get an appointment. Staff are really good once you get to see them.

I made a mistake with taking medication on holiday. Contacted 2 pharmacies who said they can no longer do emergency supply as GP can send all over country. Contacted Ley Hill to be told to call 111. Contacted 111 who said the same as pharmacies. Tried to call Ley Hill again. No response after 1 hour when call cut off. Desperate at this point. Taking half dose of medication to eke it out for holiday as a consequence MS pain and mental health deteriorated. Again refused to give a week prescription. Left message on ‘ask a doctor’ saying I was struggling and would no one help me and giving the code number needed to send to the pharmacy in Devon. I then tried the online BUPA GP to get a Private Prescription but they were not able to prescribe one of my drugs. Got a response from Ley Hill saying it was with the emergency doctor. Called 111 again who said they were appalled at response from GP. They did a referral to Boots in Kingsbridge. Pharmacist called within 5 minutes. After hearing the saga he agrees to do the emergency supply though as my surgery was open and he should have the prescription. He began to ask me to contact Ley Hill again but then said that he was not going to do that as I was obviously distressed enough.
This is frightening as I have long term conditions and have no confidence in my care.

Hard to get appointment but it’s like that everywhere.

Trying to get a dr appointment at Leyhill is frustrating and near on impossible! Today I stood in a
queue of 20 listening to what should be private conversations between reception and the patients; discussing their ailments, frustrations, and some very personal issues in public. I finally arrived at the desk to be told there are no appointments left for today and to try again another day. When I explained that it is difficult to call at 8am due to work commitments, the receptionist replied “Yes, I work too”. Such empathy!!!

Come to house if I need them. Blood tests at home and they come out to see me. Deliver my tablets.