Ley Hill Surgery Sutton Coldfield

Very happy and satisfied with the excellent serviced received over the years.

They have no knowledge about my medication for epilepsy. I don't know what is going on. All the repeats are fine. They don't do the checks or reviews on the medication which gets done when I go to the hospital.

Made appointment for my wife before going on holiday in October

It's difficult to get through. There is long waiting times on the phone. You have to wait it out. If its important. The GP appointments are face to face when I do get one.

Very good compared to my old GP. They took an interest in seeing what the main cause was for anaemia and referred on to hospital to haematology for blood tests. Explained the results really well and kept up dated through text messages sent to my phone. Really good.

You simply can’t see a doctor at this practice, they have no appointments, waiting an hour just to speak to the receptionists on the phone. Really an investigation needs to take place on how they have so many patients registered (ie tax payers money) but not caring for those patients and still taking on more.

Really lucky, I can make appointments with them. My daughter had a high temperature for 3 days, I called the surgery at 8am sharp and I got through to someone after 30 minutes. I'm satisfied with them to be honest.

Terrible. I can wait in the queue on the phone for over 30 minutes, then when you get through all appointments are gone. The only way to get an appointment is to go to the surgery at 8am and queue. They're much worse since they joined the Sutton Coldfield General Practices group, they're useless!! I was offered a telephone appointment for an eye problem, it's crazy. I eventually got a face to face appointment and was referred to the eye hospital and now all is okay.

Very good up until COVID, then like everyone is having a struggle to get everything done because of backlog.

One complaint, they cancelled my appointment, they said they sent me a text cancelling it but I didn't see it and had travelled there, which is difficult when I have mobility problems. I am partially deaf and cannot always hear when they call my name. Otherwise the surgery is great, it's clean and the staff are really good.