Offered telephone appointments for eyes
Terrible. I can wait in the queue on the phone for over 30 minutes, then when you get through all appointments are gone. The only way to get an appointment is to go to the surgery at 8am and queue. They're much worse since they joined the Sutton Coldfield General Practices group, they're useless!! I was offered a telephone appointment for an eye problem, it's crazy. I eventually got a face to face appointment and was referred to the eye hospital and now all is okay.