Emergency Prescription
I made a mistake with taking medication on holiday. Contacted 2 pharmacies who said they can no longer do emergency supply as GP can send all over country. Contacted Ley Hill to be told to call 111. Contacted 111 who said the same as pharmacies. Tried to call Ley Hill again. No response after 1 hour when call cut off. Desperate at this point. Taking half dose of medication to eke it out for holiday as a consequence MS pain and mental health deteriorated. Again refused to give a week prescription. Left message on ‘ask a doctor’ saying I was struggling and would no one help me and giving the code number needed to send to the pharmacy in Devon. I then tried the online BUPA GP to get a Private Prescription but they were not able to prescribe one of my drugs. Got a response from Ley Hill saying it was with the emergency doctor. Called 111 again who said they were appalled at response from GP. They did a referral to Boots in Kingsbridge. Pharmacist called within 5 minutes. After hearing the saga he agrees to do the emergency supply though as my surgery was open and he should have the prescription. He began to ask me to contact Ley Hill again but then said that he was not going to do that as I was obviously distressed enough. This is frightening as I have long term conditions and have no confidence in my care.