Service was very dismissive and rude
My wife has had to change from one area of the trust to the one in Longbridge. My wife felt very supported and cared for with empathetic staff who listened to her. My wife was worried that she would not get this service when moving to Longbridge. Sadly this has been fully realised. My wife struggled for weeks to receive a call back a duty worker and when they did call back they were dismissive of her needs and concerns and did not want to engage with her which left her feeling more vulnerable than before the phone call. Staff state that they are referring concerns to the manager but after being at Longbridge for a year we only received one call back. The psychiatrist has been very supportive but the rest of the staff have been rude, uncooperative and dismissive of her needs which has left everybody around her feeling anxious that she is not receiving the support that she needs.