Rude reception staff that dont know legislation
They give out wrong information and do not follow what the NHS states the patient is entitled to. Making up wrong information for the patient as they go along. Then they are rude when the patient knows their rights and NHS legislation. And the patient states facts as written by the NHS. They have little respect for older people the younger staff at the surgery. If you complain you get targeted. Gone anonymous as they target you for complaining here.