Didn't provide any support for carer
Depends on who is on reception. Some I wouldn't rate at all. Others I would give 5. Some are lovely and would do all they can to get an appointment. It's difficult to get an appointment. I go in to make an appointment, because the 'phone is almost impossible. Can sit up to 30 minutes and after 10 to 15 minutes just press and redial. They used to have a message, but now it just rings engaged. All the receptionists are busy - can be four on reception, at other times only one. Dr was very nice - but took a long time to assess my mother. GP said she couldn't refer her to a counsellor but gave antidepressants and said she just needs someone to talk to. At least 12 months from when problems started that GP took concern seriously. Mother didn't realise anything was wrong - still doesn't. GP did the tests herself - she then referred her to Birmingham Healthy Minds. Gave number for Birmingham Healthy Minds, one assessment and two visits. They wanted to get her to join group therapy, mixing with drug addicts. Cruse said they couldn't provide care. She was on warfarin - nurses were good to her. Tended to have the same nurse doing this test. She wasn't a sick person physically. Now changed GP.