Admin is poor
The doctors and nurses are good, I think, but the admin is poor. On the website recently the latest news post was 2018....the annual Saturday flu injection session does not appear on there so you have to waste their time and yours ringing up. At the moment it says, quite rightly, don't come if you might have Covid, but no instructions or advice on seeing a doctor or what to expect. If you ring, the receptionists seem to regard that as a nuisance. Recently I took in a requested sample for a friend, and the 'senior receptionist' was actually rude. I am sure their job is not easy (reception never is) but one of the things you are paid for is to be polite and pleasant. I do think both these things let down what is otherwise a good practice in my experience.