Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Mary Seacole House


A few question marks

The hospital is clean and modern and is in actually pleasant surroundings - grassy areas and trees. I was impressed by the attention to security which is clearly important with people undergoing psych. pronblems. Staff were a littlew 'short' with me a couple of times - especially being critical when I turned up late for a Visit. It is 25 miles each way and traffic was awful. My main concern is to support my wife. So far cI've had absolutely NO feedback about how they find her or what treatment they hope will improve her demeanour. Over the many years my wife has been exhbiting paranoia I have made cntemporaneous 'diary notes'. These run to many dozens of pages yet no-one has said if they've seen them or how they think she can be improved. No feedback at all - so far and it's over a week. I am the preson who has been close to her all this time - yet no-one has asked me what form her paranoia takes. I assume medication is being given - but is there any talking therapy?