Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Maypole Health Centre - Dr Neeraj Aneja


An unacceptable standard of care

I was told by The Practice Manager at the surgery I attend as a patient that I need to go elsewhere because I am always complaining and I Do not like the Doctors according to her which I didn't even say or think. I was disrespected and made to feel like I was the problem even though this GP as not giving me the standard of care that I need especially as a patient with Long term Chronic physical Disabilities who also suffers with Anxiety and Depression. The Practice Manager argued with me in front of her Assistant and tried to belittle me this is unprofessional and is unacceptable standard of care especially in the Health Care establishment.