Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Midlands Medical Partnership - Birmingham North East


No face to face appointments

Have to phone at 8am and lucky if you actually ever get through to speak to a person. Can be on hold for an hour and sometimes you get cut off and have to start again. Also, I have been told on occasions that all appointments for the day have gone and to ring back again the following day. Then cannot get a face to face appointment but a medical person calls you back. Amazingly they can prescribe antibiotics without even seeing you in person but from a photograph. Twice I had antibiotics for an infection I didn't have . Eventually I went private and ended up paying £300. I havent visited a doctor for over 2 years so feel I deserve better care when I am not clogging up NHS services by constantly ringing them with minor ailments that a pharmacist can help with.