Long telephone wait but then very efficient
At 8.30am on Monday I phoned on behalf of my Ukrainian house guest. It took a long time before I could speak to anyone but, once I did and explained the need, I was told a doctor would phone the same afternoon. That wasn`t convenient for my guest and so I was told a doctor would instead phone within 2 hours. He did and, as soon as he learned of my guest`s issue, even though it was not urgent, he told him to come to the surgery and he would see him immediately. This happened, with great friendliness the doctor carefully examined my guest, medicine was immediately prescribed and a referral immediately made to the EN&T team. This was faultless service.