Dreadful
Reception staff are extremely unprofessional, they do not listen to you, talk over you & rudely interrupt you. The practice manager is completely incompetent. The surgery itself isn’t well looked after it is unclean. After spending hours on the phone trying to book an appointment get told to call back tomorrow to go through it all again if you attend in person you have to speak through a terrible intercom that is too low down and as it is on a busy road and Birmingham airports flight path you can barely hear what they say. The Practice is an absolute disgrace and needs to be shut down.